Card Branch terms and conditions

TERMS AND CONDITIONS

Your booking request is governed by the conditions below and the terms of business under which your booking request is made as set out below. Please note especially the terms covering payments, cancellations, alterations, and rescheduling.

SCOPE OF ACTIVITY

We are travel and holiday organizers only. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, hotel, transport or any other facility or service mentioned in the brochure. We take care in selecting all the ingredients in your holiday, but because we only select and inspect them and have no control in the running of them, we cannot be held responsible for mechanical fault or any injury, death, loss or damage which is caused by the act of default of the management or employees of any hoteliers, airlines, shipping company, coach, coach owner/operator who are the Company’s Independent Contractors arising outside our normal selection and inspection process.

DEFINITTION

a) “Client” mean the person/persons in whose name or on whose behalf the booking request is made
b) Company means Travel Corporation (India) Ltd.
c) Tour cost means the amount mentioned.
d) Independent Contractors means “Hotelier/Hotel owner”, owner of any airlines or shipping company or railway, ferryboat owner/operator/coach owner/operator, or any other person or organization who has been selected by the Company to render services to the Client.

There is no Contract between the Company and the Client until the Company has received the initial booking deposit of Rs. 2000/- per person. The full payment must be received in accordance with procedure laid down under Payments Terms. If not paid within that time, the company reserves the right to cancel the booking with consequent loss of deposit and apply scale of cancellation charges as mentioned in the cancellation policy hereunder.
The Company has the right at any time and for any reason:

To terminate Contract after acceptance of deposit but prior to the commencement of the Tour without assigning any reason whatsoever. In the event, that the Company terminates the Contract, the Company shall refund the deposit amount of Rs. 2000/- per person to the Client without payment of any interest.
To amend, alter, vary or withdraw any tour, holiday, excursion or facility it has advertised or published or to substitute an Independent Contractor of similar class if it is deemed advisable or necessary. In either case, the Company shall not be liable for any damage, additional expense or consequential loss suffered by the Clients or for any compensation claims made.

No person other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition mentioned herein.
In the event of the company exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such tour or holiday has been booked, the Client shall have the right:

To continue with the tour or holiday as amended or altered
To accept any alternative tour or holiday which the Company may offer.
In either of these above cases, the client shall not be entitled to, or the Company shall not be liable to the Client for any damage, additional expense, consequential loss suffered by him or to pay any amount as refund.

The Company shall in no circumstances, whatsoever, be liable to the Client or any person traveling for:
The Company shall in no circumstances, whatsoever, be liable to the Client or any person traveling for:
a) Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any misadventure howsoever caused.

b) Any act, omission, default by an Independent Contractor or other persons or by any servant or agent, employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facilities or service for the Client or for any person traveling with him howsoever caused.

c) The temporary or permanent loss of or damage to baggage or personal effects howsoever caused. In this condition the expression ‘howsoever caused’ includes negligence on the part of any person.
No liability on the part of the Company arising in any way out of this Contract in respect of any tour, holiday, excursion facility, shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.
a) If the Client has any complaint in respect of the services provided by any of the Independent Contractors, the Client shall immediately notify the same in writing to the Independent Contractor and a copy thereof should be handed over to the Tour Manager of the Company in order to enable the Company to take up the matter with the Independent Contractor so that in future other Clients do not face the same difficulty

b) Any claim or complaint by the Client must be notified to the company in writing within 28 days of the end of the holiday tour. No claim notified to the Company beyond this period will be entertained and the company shall incur no liability whatsoever in respect thereof.
It is hereby declared that the immunities provided under the Contract shall be available to the Company’s Managers, including Tour Managers, employees, servants and agents but not to the Independent Contractors selected by the Company.
Each of these conditions shall be severable from the other and if any provision were invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect.

Booking & payment conditions

Please return the duly signed & completed booking form to us or our appointed agent.

Payment terms

Installments on all bookings due as follows:

Upon booking: Rs. 2000/- per person and 15 days prior to the departure, you pay the total tour cost. (If the Client opts for any other mode of transport like air etc. then actual return fare of such mode of transport will have to be paid in advance) Out of above referred initial deposit, Rs.1000/- is non-refundable and non-transferable. The balance payment shall be refunded as per the refund clause mentioned herein below. The balance amount shall be paid 15 days prior to the date of departure of the Tour. If client fails to pay the balance amount within stipulated time then the booking shall be deemed to be cancelled and entire initial deposit will be forfeited and the passenger shall not be entitled to the refund of the same.
All cheques / demand drafts to be payable either to your own travel agent or Travel Corporation (India) Ltd. On payment of the deposit amount you will be given an official receipt from The Company / our Preferred Sales Agent or your own travel agent confirming the booking of Tour cost by the Company as mentioned in the brochure. Any bookings received on or after 10 days prior to departure of the tour, entire payment for the tour has to be collected by Cash / Credit Card / Demand Draft.

Amendments

Any amendment in the original booking request once booked and confirmed has to be given to us in writing. All changes will be processed only after the receipt of the same. Every change in previous programme will be charged Rs.150/- per person per tour as amendment charges.

Cancellations

If circumstances make you cancel the tour, the cancellation must be intimated to us in writing. As per the Booking Conditions of the Tour, we are constrained to levy the following cancellation charges:

Cancellation charges per person

15 days or more prior to the date of departure of the tour: Rs. 1000/-
14 days prior to the date of departure or for non-payment of the balance amount. Initial deposit amount of Rs 2000/-
13-07 days prior to the departure of the Tour: 50% of the Total Tour Cost
07-02 days prior to the departure of the Tour: 75% of the Total Tour Cost
01 day prior or a “No Show” on the tour: 100% of the Total Tour Cost

The Company reserves the right to cancel any Tour prior to the departure, without assigning any reason. In such an eventuality, all monies paid by you will be fully refunded forthwith in Indian Rupees only, but no compensation is payable.
Thomas Cook (India) Ltd cannot assume responsibility for any additional cost or any fees relating to the issuance and/or cancellation of air tickets or other arrangements not done through Thomas Cook (India) Ltd.